If anything is incorrect, missing or damaged upon arrival. Please let us know right away (please check your items within 7 days of receipt) by emailing us at hello@tootsietoos.com or use the contact form here on our website!

Returns must be requested and post-marked to us within 30 days from your date of purchase.
Returns made 14 days of purchase for full refund, returns made between 15-30 days will receive an in-store credit.
Returns with gift receipt are accepted for 60 days after purchase for an in store credit.
Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear)
Returns are eligible for store credit only.
Items that are final sale and cannot be returned: special orders, and products that are consumable or cause sanitary concern are NOT eligible for return, sale/clearance items (any item discounted 30% or more from full retail price)
Shipping charges (original and return) are the customer’s responsibility.

Review the requirements above and make sure your return qualifies! If so, email us at hello@tootsietoos.com (or use the contact form here on our website) to initiate your return.